A. Isolate the problem (back)

1. Close all applications other than your browser (e.g. Internet Explorer or Netscape Navigator). Any other application using your computer's sound card can affect whether you are able to hear the radio broadcast.

 

B. Speakers on and turned up? (back)

1. Make sure your headphones or speakers are correctly plugged in and turned on.

2. Check to make sure your local audio volume is turned up. You can check this one of two ways;

• play a CD from your computer, and see if you can hear it, or
• try to play an MP3 file, if you have one already on your computer.

 

C. MP3 Player Problems? (back)

1. Make sure you have an MP3 player installed. For more on installing an MP3 player, read The Listen Help Page.

2. Upgrade to Player365, Live365's recommended player. Simply go to and select it. (PC only)

3. Update to RealPlayer 8. Version 8 corrects bugs found in previous versions of the RealPlayer.

 

D. Is it the broadcast itself? (back)

1. Some broadcasts may have corrupt files. Try playing a different broadcast.

2. Make sure that you have selected a broadcast that is equal to or slower than your own connection to the Internet. (For example, if you are connected via a 33K modem, you won't be able to hear any streams running at 56K or T1/DSL)

 

E. Browser supports JavaScript? (back)

1. Update to the most current version of your browser (e.g. Microsoft Internet Explorer, Netscape Navigator), if you have not already done so.

2. Make sure JavaScript is turned on.

 

F. Default player set correctly? (PC only) (back)

1. If using a PC: make sure the correct audio files are associated with your player. (Macs don't automatically select a default) To do this:

Step 1: Click the 'my computer' icon.
Step 2: Click 'view' in the toolbar at the top of the window. A menu will unfold.
Step 3: Choose 'options' from that menu.
Step 4: Click the tab called 'file types'.
Step 5: Find the files called mp3, m3u or .pls and hi-light them.
Step 6: Click 'edit' and then choose your audio player as the default for these files.

 

G. If you are still having problems…